1. Who We Are

Orange Epsilon Ltd is a company registered in London, registration number 16060320, providing social media management and content design services.

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Our contact details are:

• Company Name: Orange Epsilon Ltd

• Email Address: chloe@orangeepsilon.co.uk

• Registered Office Address: 128 City Road, London, England, EC1V 2NX (Please do not contact the office as services are not conducted on premises)

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2. What Data We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, postal address.

• Business Information: Company name, job title, business goals.

• Account Information: Username, passwords, preferences, and account settings.

• Communications: Emails, messages, or other communications sent to us.

• Payment Information: Billing details, bank account or payment card information (processed securely).

• Usage Data: Information about how you interact with our website, social media platforms, and services (e.g., IP address, device information, cookies, browsing behaviour).

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We do not knowingly collect data from children under the age of 16.

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3. How We Collect Your Data

We collect data in the following ways:

• Direct Interactions: You provide data to us when you contact us, create an account, or engage with our services.

• Automated Technologies: We collect usage data through cookies, analytics tools, and similar technologies.

• Third Parties: We may receive information about you from publicly available sources or trusted third-party service providers.

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4. How We Use Your Data

We use your personal data for the following purposes:

• To provide and manage our social media and content design services.

• To respond to your enquiries and provide customer support.

• To process payments and maintain financial records.

• To send you important updates, newsletters, or marketing communications (with your consent).

• To improve our website, services, and user experience.

• To comply with legal obligations or respond to requests from regulatory bodies.

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5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Obligation: To fulfil our contract with you or take steps prior to entering a contract.

• Legitimate Interest: To run and grow our business (e.g., improve services, marketing).

• Consent: When you provide explicit consent for marketing or non-essential cookies.

• Legal Compliance: To comply with our legal obligations.

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6. How We Share Your Data

We may share your data with:

• Service Providers: Third parties that help us deliver our services (e.g., payment processors, IT providers).

• Business Partners: Collaborators assisting us with social media and design-related services.

• Legal Authorities: When required to comply with legal obligations.

• Professional Advisors: Accountants, auditors, and legal consultants.

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We will never sell your personal data to third parties.

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7. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy, or to comply with legal, tax, or regulatory obligations.

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Upon the expiry of the retention period, we will securely delete or anonymise your data.

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8. International Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we ensure that adequate safeguards (e.g., Standard Contractual Clauses) are in place to protect your personal data.

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9. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request access to your personal data.

• Rectification: Correct any inaccurate or incomplete data.

• Erasure: Request deletion of your data where applicable.

• Restriction: Restrict the processing of your data.

• Objection: Object to the processing of your data (e.g., for marketing purposes).

• Data Portability: Request a copy of your data in a commonly used format.

• Withdraw Consent: Withdraw consent where processing is based on consent.

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To exercise any of these rights, please contact us at chloe@orangeepsilon.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide a better user experience. You can manage your cookie preferences through your browser settings.

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11. Data Security

We have implemented appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.

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12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised "Effective Date". We encourage you to review this policy periodically.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email Address: chloe@orangeepsilon.co.uk

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Thank you for trusting Orange Epsilon Ltd with your data. We are committed to respecting and protecting your privacy.